customer portal client portal
service customers develop customer portal

Customer portal

SiteOnline helps you in various ways to optimize the service to your customers. On the one hand, by getting more out of your relationship with customers. For example, by developing a customized CRM system. On the other hand, by offering your customers the service they deserve. It can be great for customers, for example, when they have access to a customer portal. On a customer portal, customers can view their invoices, have the option to request support, and so on. This does not only offer benefits for your customers. Developing a customized customer portal can also be interesting for your own organisation. It creates an overview of your service to customers!

Call us for more info
 
create more overview tailor-made customer portal
customer portal developed customer portal

More overview with a customer portal

By having a customer portal developed, you can immediately see which support a customer has already requested in the past. You can also find out how your employees responded to the request for support back then. In addition, it is possible to compare support requests from other customers with a new request. For example, a customer service representative does not have to reinvent the wheel, but an answer already given can be copied to the current case. In this way, a customer portal not only provides an overview, but also a more efficient execution of processes.

 
devide customers into groups customer communication
customer portal client portal

Have a customer portal developed

It is important that a customer portal matches the services and products you offer. What information should the customer portal provide you with in the future? Should it be possible to divide customers into different groups? And so on. Distributing customers among different groups can be interesting when you offer different types of products. Do not only observe your own wishes, but also the wishes of a customer. What information must the customer be provided with? By offering your customer a perfect customer portal, it will be more loyal.

Contact us
 
Visit our office!

Lage Traan 4
9351 VL Leek

info@siteonline.nl
0594 20 40 60

KVK-nummer 63859424
IBAN: NL28INGB0004554636

Or ask your question online
...Social Media?

SiteOnline scores a 9.4 out of 10 based on 38 reviews.